Shipping policy
Tuki®'s shipping policy applies only to orders placed via www.tuki.ch.
Shipping methods
Tuki® works with several parcel carriers such as UPS, DHL and DPD. This list may change over time and is not exhaustive. In order to offer you the best possible service, Tuki® reserves the right to select the carrier most suited to your order. The carrier depends on your region and the size of your order. The expected delivery time for your country will be displayed when you place your order. As a rule, delivery within Europe takes between two and seven business days.
Orders are shipped on business days, Monday to Friday, excluding public holidays. Please note that adverse weather, peak shopping periods or public holidays may delay the delivery of your order.
Shipping and customs fees
No shipping fees are charged on orders above a purchase value of CHF / EUR 99 within our delivery countries / regions (defined below). For orders below this amount, we charge as follows:
- Standard shipping: CHF / EUR 4.50
- Fastest shipping: CHF / EUR 9.50
When ordering Tuki® products, no customs fees apply within the delivery countries / regions listed below, regardless of the order value.
Delivery countries / regions
Tuki® currently ships to the following countries / regions: member states of the European Union, Switzerland, United Kingdom, Norway, Canada, USA. Deliveries to other countries / regions can be discussed with our customer service.
Returns
If you are not satisfied with your Tuki® products, you may return them within 100 days of delivery without giving any reason. After this period, returns are no longer possible. Personalised items (e.g. embroidered with a name) are also excluded from return.
If an item was delivered damaged, shipped incorrectly, or if parts are missing, please contact Tuki® customer service via our website.
Please inform Tuki® as soon as possible about incorrectly delivered or damaged items, and no later than 14 days after receipt of the delivery, so that we can process your refund.
Which items can be returned?
Tuki only accepts returns of items purchased through our website and not expressly excluded from the right of return.
All returned items must be sent back as follows:
- in their original condition, with no signs of use
- in the original packaging
- including all parts, the manual and any other accessories
For returns that do not arrive as described above or that have other defects, Tuki® may charge a fee or refuse the return.
Returning an item
Please follow these simple steps:
Contact Tuki® at info@tuki.ch to arrange a return. Tuki® will then send you the necessary documents.
Return the item, where possible, in its original packaging. Make sure the packaging provides sufficient protection so the item is not damaged in transit.
Once Tuki® has received and inspected the item, we will refund you the corresponding amount.
Which returns are not refundable?
Tuki® products with missing components, parts, original packaging, packaging material, content, accessories and/or instruction manuals, as well as personalised Tuki® products, are not refunded or are only partially refunded. Tuki® products purchased through another point of sale are not refundable.
The German version of this policy is the legally binding version.
